Returns & Exchanges
At Optimiise, we want you to be completely satisfied with your purchase. If your new fashion piece isn’t the perfect fit, you can return or exchange it within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.
Ship It Back
Affix the prepaid shipping label provided in the portal to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing